- In which countries is it possible to shop online?
Currently the website is running on beta version, and available for Israel shipping addresses only. Additional countries will be supported soon.
- How many languages is it possible to browse in?
Current browsing language is English.
- Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
- Will I receive the same product that I see in the photo?
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
- How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact our customers service.
- Can I track my order?
Yes. Click on the order menu in your account and you will be able to track your order in real time.
- Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
- Can I cancel my order?
Yes. You can cancel your order from the order menu in your account.
- What should I do if I receive a faulty item?
Kantan-fashion.com only sells items in perfect condition, so, in the rare event of receiving a faulty item, please contact our customers service
- What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our customer service
- How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password and instructions you should followed up